Training Offerings - Professional Skills
Business Writing - Learn effective strategies and practical tools for organizing clear, concise and persuasive letters, memos, reports or e-mails. Elements of grammar, message content and tone essential for professional business communications will be addressed. Also included is preparation of business correspondence in Microsoft Word.
Customer Service - Employees will learn the importance of good customer relations. Participants will develop professional skills to handle customer service needs and situations. Practice exercises and role plays are used.
Handling Difficult Customer Service Situations - The training specifically focuses on managing difficult situations and/or customers. Practice exercises and role play are used.
Time Management - Participants will learn time management skills that will decrease stress and improve the quality of their work (and life). They will identify their most common time wasters and develop strategies to manage their time more efficiently. Managing multiple priorities and procrastination will also be discussed.
Stress Management - Learn about the nature of stress and the physical, behavioral and emotional impact of stress. Realize the signs and symptoms of the negative impact of stress. Discover how to manage the negative impacts of stress.
For a free consultation with our training professionals call 516.572.7487 or e-mail firstname.lastname@example.org